Salon Policies

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Here at YOU salon we want you to always feel comfortable and in-the-know. This page is all about our policies:

 

Q: How early should I arrive for my service?

A.   15 minutes. Arriving prior to your appointment will give you ample time to check-in and enjoy complimentary refreshments.

Late Arrival

We regret that late arrivals will not receive an extension of scheduled service times and will be responsible for full service fees. In order to accommodate your appointment another designer my perform some or all of your service.

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Q: How do I get to YOU salon?

A.   Directions are available here. Please note that we are not located in the same strip mall as the grocery store, but in a separate one story building on the back side of the gas station.

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Q: What is YOU salon’s Children’s policy?

A.   For safety reasons and to maintain a professional and relaxing environment, it is not advisable to bring children to your regularly scheduled appointment. Children may, however, visit to receive services if accompanied by an adult.

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Q: Why do I need to accompany my 18 or under child for their appointment?

A.   We want to please both you and your child.  We ask that all parents or guardians accompany any minor (under 18) that is receiving a service at YOU salon to ensure that all parties involved are satisfied.  A parent or guardian MUST be present during the consultation to ensure the desired outcome of the service is discussed and understood by both parties.  We also want to make sure that the pricing of the service is with the guidelines of the individual who is paying for the service(s)

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Q: What is YOU salon’s cancellation policy?

A.    We require 24 hours notice to cancel your appointment. YOU salon has a confirmation system where we can notify you by email, text, or phone to remind you of your reserved appointment. We understand that things happen and sometimes you may need to call and reschedule your appointment. We ask if you need to cancel, please call at least 24 hours prior to the appointment so we have the opportunity to fill the appointment slot with another guest.

If you need to cancel or reschedule and we are closed, you may leave a message on our answering machine and we will return your call as soon as we reopen. When leaving your message please speak slowly and clearly so we can make sure we get your name and phone number correct. We also check our email very regularly, you may contact us via email at info@yousalon.com. We are closed Sunday and Monday as well as major holidays.

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Q: What is YOU salon’s inclement weather policy?

A.   In times of inclement weather we make every effort to open the salon. In the event that the salon will be closed we will notify you via phone call, email, and social media. We will make every effort to reschedule your appointment to a convenient time for you. Your flexibility is appreciated upon rescheduling on inclement weather days; in order to service guests in a timely manner we will offer all available designers to you on the days and times you request. If you feel you will be unable to make a scheduled appointment due to the weather contact us as soon as possible. You may leave a message on our answering machine or email us and our on call manager will contact you as soon as they are able.

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Q: What if I am not happy with my service?

A. At YOU salon we strive to make each and every guest happy before they leave on their appointment day. In the event that you are not happy with your service, please contact us within 2 weeks after your appointment and we will do anything in our power to give you the result you are looking for. Your satisfaction is our top priority and we appreciate you communicating with us promptly. Please note, any refund for services provided would be determined on a case by case basis by the owner.

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Q: What is your product refund/exchange policy?

A. Due to the nature of our business we cannot resell a used product.If you are unhappy with your product purchase, we will except used or unused product returns but we ask that you return your product within 60 days of your product purchase and we will be happy to either refund your product or exchange your product for another. Products that are excessively used will not be accepted for return. Under certain circumstances we reserve the right to deny any refunds or exchanges.

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Q: What is your information security policy?

A. Your name, phone number, address and other personal information are held in strict confidence. We collect this information for YOU salon’s internal use only and do not distribute to a third party for use. This information is used to better service you and also as a means to notify you of happenings, coupons, specials, thank you’s and other communications strictly from YOU salon.

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Q: What are Fringe Benefits? How do I receive them?

A. We offer complimentary bang trims to our regular clientele who come in every 8 weeks or less. No more than one bang trim is allowed between regular visits. Bangs or Fringe is only the hair encompassing the forehead area. We reserve the right to deny this service for any reason.

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Salon Courtesies


Gratuities

Gratuities are traditionally offered in recognition of exceptional service, so we would not presume to include them in our prices. Should you wish to tip, you can do so directly at check out or add it to your bill at the end of your service. Gift cards do not include gratuities.

Reservations

Although we do accept walk-ins when possible, our guests are generally seen by appointment only. Please keep in mind that weekends and evenings often fill our schedule early. We suggest scheduling your next service before leaving so that you can have your desired time and service.

Payment

Cash, Visa, Mastercard, Discover, American Express, and Gift Cards are all acceptable forms of payment. Unfortunately, we do not accept paper checks at this time.

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