Salon Policies

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Here at YOU salon we want you to always feel comfortable and in-the-know. This page is all about our policies:

 

Q: How early should I arrive for my service?

A.   10-15 minutes. Arriving prior to your appointment will give you ample time to check-in and enjoy complimentary refreshments.

Late Arrival

In the event that you should be tardy, we please ask that you be considerate and call to inform us of your situation so we can take necessary action or make special arrangements. Please be aware that if you are 15 minutes or more overdue to your appointment, you will need to reschedule your appointment. NO EXCEPTIONS.

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Q: How do I get to YOU salon?

A.   Directions are available here. Please note that we are not located in the same strip mall as the grocery store, but in a separate one story building on the back side of the gas station.

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Q: What is YOU salon’s Children’s policy?

A.   For safety reasons and to maintain a professional and relaxing environment, it is not advisable to bring children to your regularly scheduled appointment. Children may, however, visit to receive services if accompanied by an adult.

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Q: Why do I need to accompany my 18 or under child for their appointment?

A.   We want to please both you and your child.  We ask that all parents or guardians accompany any minor (under 18) that is receiving a service at YOU salon to ensure that all parties involved are satisfied.  A parent or guardian MUST be present during the consultation to ensure the desired outcome of the service is discussed and understood by both parties.  We also want to make sure that the pricing of the service is with the guidelines of the individual who is paying for the service(s)

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Q: What is YOU salon’s cancellation policy?

A.    In the event that you need to cancel or reschedule your appointment, we ask that you please notify us within 24 BUSINESS HOURS before your appointment.

  • We reserve the right to charge your account 50% of the scheduled service price when cancelling or rescheduling “the day of” your appointment.
  • We reserve the right to charge your account 100% of the scheduled service on NO-SHOWS. In addition, all future appointments will be cancelled.

***YOUR ACCOUNT BALANCE MUST BE PAID IN FULL TO SCHEDULE YOUR NEXT APPOINTMENT.***

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Q: What is YOU salon’s inclement weather policy?

A.   In times of inclement weather we make every effort to open the salon. In the event that the salon will be closed we will notify you via phone call, email, and social media. We will make every effort to reschedule your appointment to a convenient time for you. Your flexibility is appreciated upon rescheduling on inclement weather days; in order to service guests in a timely manner we will offer all available designers to you on the days and times you request. If you feel you will be unable to make a scheduled appointment due to the weather contact us as soon as possible. You may leave a message on our answering machine or email us and our on call manager will contact you as soon as they are able.

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Q: What if I am not happy with my service?

A. At YOU salon we strive to make each and every guest happy before they leave on their appointment day. In the event that you are not happy with your service, please contact us within 2 weeks after your appointment and we will do anything in our power to give you the result you are looking for. Your satisfaction is our top priority and we appreciate you communicating with us promptly. Please note, any refund for services provided would be determined on a case by case basis by the owner.

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Q: What is your product refund/exchange policy?

A. If you are unhappy with your product purchase, we will gladly exchange the product for a different one within 30 days of purchase. Products that are excessively used will not be accepted for return/exchange.

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Q: What is your information security policy?

A. Your name, phone number, address and other personal information are held in strict confidence. We collect this information for YOU salon’s internal use only and do not distribute to a third party for use. This information is used to better service you and also as a means to notify you of happenings, coupons, specials, thank you’s and other communications strictly from YOU salon.

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Q: What are Fringe Benefits? How do I receive them?

A. We offer complimentary bang trims to our regular clientele who come in every 8 weeks or less. No more than one bang trim is allowed between regular visits. Bangs or Fringe is only the hair encompassing the forehead area. We reserve the right to deny this service for any reason.

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Salon Courtesies


Gratuities

Gratuities are traditionally offered in recognition of exceptional service, so we would not presume to include them in our prices. Should you wish to tip, you can do so directly at check out or add it to your bill at the end of your service. Gift cards do not include gratuities.

Reservations

Although we do accept walk-ins when possible, our guests are generally seen by appointment only. Please keep in mind that weekends and evenings often fill our schedule early. We suggest scheduling your next service before leaving so that you can have your desired time and service.

Payment

Cash, Visa, Mastercard, Discover, American Express, and Gift Cards are all acceptable forms of payment. Unfortunately, we do not accept paper checks at this time.

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