YOU Salon Frequently Asked Questions
Q: What’s a YOU salon certified designer?
A. We believe in consistency at YOU salon. We also believe that education is what fuel’s consistency in service. Every team member completes our in salon skill certification program. This structured program provides new associates with the skills needs to become a high quality designer at YOU salon. Our program uses Redken’s education philosophy and content. The trainings are held at YOU salon and facilitated by our own education team. It provides our designers with a solid foundation in haircutting, chemical services, finishing, and customer service. After this intense program, each designer goes through written and practical testing to ensure quality service for you.
You can always have confidence and piece of mind that you are in the hands of a skill certified team member and know you are receiving our very best.
Q: How do I choose a designer at YOU Salon?
A. If you are NOT requesting a particular designer when you call to reserve your first appointment, our Guest Service Team will consult with you to learn what your needs and wants are for your hair. They will help guide you with choosing the right designer, with the right skills for the right reasons.
Q: Why would more than one person service me while at YOU salon?
A. We practice the highest level of team service at YOU salon. Which means the skills of the entire team are always ready to ensure that every guest is serviced to our very best. We make efficient use of our staff because we realize that your time is valuable. We encourage the splitting of services between designers to expand your appointment time options. An example of this could be one designer performs the color while another cuts and styles your hair. Of course you can always book with the same designer every time if you so desire but you may need to adjust day or time.
Q: I heard it was okay to try different designers at YOU Salon?
A. You are welcome and encouraged to experience the skills of all the different designers at YOU Salon. All of our team members have completed our skill certification program that ensures the highest level of technical competency. We believe in consistency in our technical skill, yet some may have special skills, talents or interests that make them shine in individual areas and may provide you with a fresh perspective.
Our guests may choose to work with multiple designers per appointment. This means that one designer may perform your color while another cuts and finishes the look. These practices allow you to have more flexibility in appointment time availability. We also guarantee you will always receive our very best while accommodating your busy schedule.
Q: Should I know what style or “look” I want before I come in to the salon?
A. Pictures paint a thousand words! If you have an idea or picture of a look your trying to achieve we encourage you to bring it with you to share with your designer. If your unsure of what you want or you feel you need help or suggestions, No problem! Our designers will listen and help guide you towards a cut, color and style that best compliments your face shape, lifestyle and styling abilities.
For your convenience, we have many pictures of the latest looks and styles on our Facebook page and our Pinterest page at http://pinterest.com/yousalon/
Q: What is a dimensional color service?
A. A dimensional color service involves the use of two or more colors in the same service to create variations in the final color. This gives the guest and the designer the ability to have an unlimited color pallet to choose from. An example may be a guest who is receiving a retouch color on the new growth area along with highlights and a glazing service to create a complete look. These colors are customized to your individual needs and desired result.
Q: What is a single process color service?
A. A single process color service involves the use of only one color to create a more natural, even color pallet without variation in the color. This is best for guests looking for the same color distribution throughout the hair. It may also work for someone needing a color retouch at the new growth area of the head or a guest who is looking to blend or cover unwanted non-pigmented hairs.
Q: How long do services usually take?
A. For New Guests we allow additional time for your consultation, shampooing and styling. Although times are slightly shorter for return visits here is an example for NEW guests:
• A new guest haircut service is scheduled for 1 – 1 ½ hour service depending on the level of designer.
• A new guest dimensional color service is typically a 3 – 3 ½ hours depending on the type of color and the level of designer.
• A new guest single process color service ranges from 2 ½ – 3 hours, depending on the type of color and the level of designer.
Please ask your Guest Service Team at time of reservation for specific length of appointments.
Q: What should I wear to YOU salon when receiving a service?
A. We want to ensure that your clothing leaves the salon in the same condition that it was in when you came in. To protect your clothing, we ask guests to remove any item of clothing that could be exposed to hair color. The types of items include blouses, sweaters, scarves, turtlenecks, or collared shirts. We encourage all guests to wear protective smocks while receiving services. These smocks are provided by YOU salon for your convenience. We take the utmost care to ensure a clean and thorough service, but there is always a risk to your clothing. YOU salon shall not be held responsible or liable for any damage to or loss of your personal belongings.
Q: What types of products does YOU salon use?
A. We proudly partner with Redken 5th Avenue, New York and use Redken and Pureology products.
Q: Why do I need to accompany my 18 or under child for their appointment?
A. We want to please both you and your child. We ask that all parents or guardians accompany any minor (under 18) that is receiving a service at YOU salon to ensure that all parties involved are satisfied. A parent or guardian MUST be present during the consultation to ensure the desired outcome of the service is discussed and understood by both parties. We also want to make sure that the pricing of the service is with the guidelines of the individual who is paying for the service(s)
Q: What is YOU salon’s Children’s policy?
A. We want to give the utmost care and attention to you during your service and also respect other guests who are receiving a service also. We would like your participation in this outcome. Please make arrangements for small children if you are planning on being at the salon for an extended period of time. Especially if the child is unable to be supervised for the duration of the service.
We use sharp and hot implements and we want to ensure your children are safe at all times. For their safety, children and are not allowed around the cutting stations unless they are having a service in the salon. There is limited room around the cutting stations so babies in strollers or carriers are not allowed in the cutting area while a parent, friend, or sibling, etc. are receiving a service. Children are not allowed to sit in a parents lap while the parent is receiving a service. For children that can sit quietly, there are places in the cutting and color areas that they may sit near by while a family member is being serviced.
Q: What is YOU salon’s cancellation policy?
A. YOU salon has a confirmation system where we can notify you by email, text, or phone to remind you of your reserved appointment. We understand that things happen and sometimes you may need to call and reschedule your appointment. Please be aware YOU salon has a 24-hour cancellation policy. We ask if you need to cancel, please call at least 24 hours prior to the appointment so we have the opportunity to fill the appointment slot with another guest.
If you need to cancel or reschedule and we are closed, you may leave a message on our answering machine and we will return your call as soon as we reopen. When leaving your message please speak slowly and clearly so we can make sure we get your name and phone number correct. We are closed Sunday and Monday as well as major holidays.